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Data Deletion

You own your data. You can permanently delete your account and all personal data anytime, without needing to give a reason.

Last updated: 12 May 2026

01Overview

At Ekstre Analiz, we are committed to giving you full control over your personal data. This page explains step-by-step how to delete your account and all associated data.

You do not need to provide a reason to make a data deletion request. This right is protected under KVKK Article 11 and GDPR Article 17 ("right to be forgotten").

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This action cannot be undone. When you delete your account, all financial records, statement history, categories, subscriptions, and customizations are permanently removed. Restoration or recovery is not possible.

02Delete via App (Recommended)

The fastest and most direct method is via the app. The process takes less than 30 seconds.

1
Open the Ekstre Analiz app
Launch the app on your iPhone or Android device and make sure you're logged in.
2
Go to the Settings tab
Tap "Settings" in the bottom navigation menu.
3
Tap "Delete My Data"
Under the Account section, tap "Delete All My Data".
4
Confirm the deletion
For double safety, you'll be asked to tap "Permanently Delete" twice.
5
Operation complete
Your account is deactivated immediately. Server-side data is fully deleted within 30 days.

03Email Deletion Request

If you no longer have access to the app (phone changed, app deleted, etc.), you can submit a deletion request by email.

Information to include

  • Email address registered to your account
  • Type of action requested: "Delete my entire account and data"
  • Additional verification info (registration date, last login date, etc. — if available)

Sample email

✉
To: destek@ekstreanaliz.com
Subject: Data Deletion Request
Message: Hello, I am requesting permanent deletion of all my personal data from my Ekstre Analiz account under GDPR Article 17 / KVKK Article 11. My email address: [email]. Approximate registration date: [date]. Best regards.

After identity verification, we will respond and delete your data within 30 days. A confirmation email will be sent to your registered address for verification purposes.

Send email request

04Cancel Subscription (Do this first)

If you have an active Pro or Cloud Sync subscription, it's recommended to cancel the subscription before deleting your account. Otherwise, the subscription may continue to auto-renew independently of your account.

iOS (iPhone / iPad)

  1. Open the Settings app
  2. Tap Apple ID at the top → Subscriptions
  3. From the list of active subscriptions, select "Ekstre Analiz"
  4. Tap "Cancel Subscription"

Android

  1. Open the Google Play Store app
  2. Tap your profile icon in the top right → Payments & subscriptions
  3. Tap Subscriptions
  4. Select "Ekstre Analiz" from the list → "Cancel subscription"
i
After cancellation, you'll continue to have Pro features until the end of your paid period. You can delete your account afterwards.

05What Gets Deleted?

Account deletion permanently removes all of this data:

Account information

Name, email address, hashed password, profile preferences.

Financial records

Transactions, categories, income-expense entries, reward points.

Card info

Last 4 digits + alias information.

Statement history

All transactions and summary data parsed from uploaded statements.

Subscription records

All detected and manually added subscription entries.

Cloud backups

All data uploaded to our server via Cloud Sync.

Notification settings

Push notification registrations and preferences.

Auth tokens

API tokens, session records.

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Local data on your device. If you delete the app, the on-device WatermelonDB database is also automatically removed. Server deletion does not affect local data on your device — you can delete those independently by uninstalling the app.

06Retention Periods

After your deletion request, your data is removed within the following timeframes:

  • 0 hours: Your account is immediately deactivated; login is blocked.
  • 0-72 hours: Active server data (live database) is deleted.
  • 0-30 days: Removed from backup systems. During this period, backups are retained for account recovery in case of unexpected errors, but no one can access the content.
  • After 30 days: Full deletion including backups is complete. No trace of your account remains on our servers.

In exceptional cases, legal obligations (tax legislation, court orders, anti-money laundering laws) may require some data to be retained longer. This will be clearly stated in our deletion response.

07Contact

Need help?

If you have any questions or concerns about the data deletion process, you can contact us:

E-posta: destek@ekstreanaliz.com

Web: ekstreanaliz.com

Right to complain: Turkish Data Protection Authority

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